FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Johannesburg customers should receive their order within 3 – 5 working days, but if you are outside of Johannesburg, depending on your area, you should receive your order within 5 – 7 working days.

WHAT DO I DO IF THE ORDER ARRIVES DAMAGED OR BROKEN?
If your ordered product is damaged or arrives broken, we will send our courier to collect and bring you a replacement.

WHAT IF I CHANGE MY MIND OR THE PRODUCT DOESN’T MEET MY NEEDS?
If you would like to return your purchase you have 7 days in which to do so FREE OF CHARGE. We will arrange all returns on your behalf within the seven day period. Should a product carry a warranty of say six months as an example it is for your account to get the product to us for repair and return. We will only refund or credit you upon receipt of the product in the original condition you received it in.

WHAT IF I RECEIVED THE WRONG ITEM?
Please notify us immediately and we will send our couriers to collect the wrong item and deliver the correct one to you at no cost to you. This can happen and we do apologize in advance.