HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Answer :
Johannesburg customers should receive their order within 3 – 5 working days, but if you are outside of Johannesburg, depending on your area, you should receive your order within 5 – 7 working days.
WHAT DO I DO IF THE ORDER ARRIVES DAMAGED OR BROKEN?
Answer :
If your ordered product is damaged or arrives broken, we will send our courier to collect and bring you a replacement.
WHAT IF I CHANGE MY MIND OR THE PRODUCT DOESN’T MEET MY NEEDS?
Answer :
If you would like to return your purchase you have 7 days in which to do so FREE OF CHARGE. We will arrange all returns on your behalf within the seven day period. Should a product carry a warranty of say six months as an example it is for your account to get the product to us for repair and return. We will only refund or credit you upon receipt of the product in the original condition you received it in.
WHAT IF I RECEIVED THE WRONG ITEM?
Answer :
Please notify us immediately and we will send our couriers to collect the wrong item and deliver the correct one to you at no cost to you. This can happen and we do apologize in advance.
HOW SECURED IS MT INFORMATION WHEN BUYING ON YOUR ONLINE STORE?
Answer :
We use Shopify which provides a reliable, secure shopping cart solution for our online store. The shopping cart software allows us to accept credit cards, debit cards and other payments by integrating with Payfast. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.
HOW DO I PAY FOR MY ORDER ONLINE?
Answer :
We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Masterpass, credit facility mobicred and digital payment. If you don't have a card, it's okay you can use SCode; this is a unique payment platform that allows you to pay for your online purchases in-store at one of more than 6,000 retail outlets across the country.